Shipping & Returns

Shipping Information

Domestic Shipping (United States)

• Standard Shipping: 5-7 business days — Free on orders over $75, otherwise $5.99
• Expedited Shipping: 2-3 business days — $12.99
• Overnight Shipping: Next business day — $24.99

International Shipping

We currently ship to Canada and select international destinations. International shipping rates are calculated at checkout. Delivery typically takes 10-20 business days.

Order Processing

Orders are processed within 1-2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.

Eligibility

• Items must be unused, unworn, and in their original packaging
• Candles must not have been burned
• Skincare products must be sealed and unopened
• Gift sets must be complete with all items included

How to Return

1. Email us at ads@alyanour-store.com with your order number
2. We'll provide a prepaid return shipping label
3. Pack items securely in original packaging
4. Drop off at any USPS location

Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Exchanges

Need a different item? We're happy to help with exchanges. Contact us at ads@alyanour-store.com and we'll arrange the exchange for you.